Frequently Asked Questions

Q: Can I cancel my subscription anytime?

Yes! We don't believe in lock-in contracts. You can cancel your subscription at any time with 30 days notice. We're confident you'll love the peace of mind and savings, but we never force anyone to stay.

Q: What's included in the annual inspection?

Our comprehensive inspection includes checking all taps, toilets, pipes for leaks, hot water system functionality, water pressure, drainage, and identifying any potential issues. Subscription members receive a detailed report with photos and recommendations.

Q: Do I still pay for repairs if I have a subscription?

Yes, but you receive substantial discounts (10-25% depending on your plan). The subscription covers inspections and preventative maintenance, while actual repairs are billed separately at your discounted member rate. This model keeps monthly costs predictable while rewarding loyalty.

Q: Do you offer 24/7 emergency service?

Yes! We provide 24/7 emergency plumbing service for urgent situations like burst pipes, major leaks, gas leaks, and blocked sewers. Call us anytime at 0412 345 678. Subscription members receive priority response and discounted emergency rates.

Q: How quickly can you respond to an emergency?

For genuine emergencies, we aim to respond within 60 minutes in most areas of the Sunshine Coast. Subscription members receive priority dispatch and often faster response times during peak periods.

Q: What qualifies as a plumbing emergency?

Emergencies include burst pipes, major water leaks, sewage backups, gas leaks, no hot water in winter, or any situation causing property damage. For less urgent issues, we offer same-day or next-day appointments during business hours.

Q: How much do your services cost?

Pricing varies by job complexity and materials required. We provide free, transparent quotes with no hidden fees. Our subscription plans start at $29/month. For specific pricing, request a quote or call us for an estimate based on your needs.

Q: Do you charge a call-out fee?

Yes, we charge a standard call-out fee for non-subscription customers, which covers travel time and initial assessment. However, this fee is waived for subscription members and is deducted from your final bill if you proceed with the work.

Q: Do you offer payment plans?

For larger projects like renovations or extensive repairs, we can arrange payment plans. Contact us to discuss your specific situation and we'll work out a solution that fits your budget.

Question 1

What is the subscription plumbing model?

Answer

Our subscription model is Queensland's first preventative plumbing maintenance service. Instead of waiting for emergencies, you pay a monthly fee for regular inspections, priority service, and exclusive discounts on repairs. It's designed to catch problems early and save you money in the long run.

Question 2

Can I cancel my subscription anytime?

Question 3

What's included in the annual inspection?

Question 4

Do I still pay for repairs if I have a subscription?

Question 5

Do you offer 24/7 emergency service?

Question 6

How quickly can you respond to an emergency?

Question 7

What qualifies as a plumbing emergency?

Question 8

How much do your services cost?

Question 9

Do you charge a call-out fee?

Question 10

Do you offer payment plans?

Question 11

Are you licensed and insured?

Question 12

Do you service commercial properties?

Question 13

Can you help with renovations and new builds?

Question 14

Do you install hot water systems?

Question 15

How do I book a service?

Question 16

How far in advance do I need to book?

Question 17

What areas do you service?

Question 18

How long have you been in business?

Question 19

Do you offer warranties on your work?

Question 20

What payment methods do you accept?

Frequently Asked Questions

Subscription Plans

What is the subscription plumbing model?

Can I cancel my subscription anytime?

What's included in the annual inspection?

Do I still pay for repairs if I have a subscription?

Emergency Services

Do you offer 24/7 emergency service?

How quickly can you respond to an emergency?

What qualifies as a plumbing emergency?

Pricing & Quotes

How much do your services cost?

Do you charge a call-out fee?

Do you offer payment plans?

Services & Capabilities

Are you licensed and insured?

Do you service commercial properties?

Can you help with renovations and new builds?

Do you install hot water systems?

Booking & Availability

How do I book a service?

How far in advance do I need to book?

What areas do you service?

General Questions

How long have you been in business?

Do you offer warranties on your work?

What payment methods do you accept?

Still Have Questions?

Quick Tips from the Experts

Prevent Blocked Drains

Save Water & Money

Know Your Main Valve

Regular Maintenance